At AutoHydraTool, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
30-Day Return Policy
We accept returns within 30 days of the delivery date.
To be eligible for a return:
-The item must be unused and in its original condition.
-The item must be returned in its original packaging with all accessories and manuals.
-Proof of purchase (order number or receipt) is required.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items cannot be returned:
-Products damaged due to misuse, abuse, or improper installation.
-Products that have been modified or repaired by unauthorized parties.
-Clearance, customized, or special-order items (unless defective).
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 7 days of delivery.
Please include:
-Your order number
-A description of the issue
-Photos or videos showing the damage or defect
We will review your claim and provide a replacement, repair, or refund when appropriate.
Return Shipping
Unless the product is defective or we shipped the wrong item, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for returned packages lost in transit.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective or damaged.
Please contact our customer service before sending any item back.
Order Cancellation
Orders may be canceled before shipment.
Once an order has shipped, it must follow the standard return process.
Contact Us
If you have any questions regarding returns or refunds, please contact us